Welcome to the official Rules page for The Pokies 114. We tested our platform from registration to payout and wrote these rules to be clear, practical and enforceable. This page explains the binding terms between you, the player, and us, the operator. Read carefully — by using The Pokies 114 you agree to these conditions.
The Pokies 114 operates as an online gaming operator registered under company number 3-102-841524 and established in 2021. Our operational base is in Costa Rica and our services are governed by the regulatory framework we comply with. We strive to maintain a safe, fair and competitive gaming environment by applying industry-standard security and compliance measures. Our management team has extensive experience in online gaming product delivery and customer support.
These Rules are legally binding between you ("the player") and us ("The Pokies 114"). By registering an account, depositing funds, placing wagers or otherwise using our services you confirm your acceptance of these Rules in full. If you do not agree with any part of these Rules, you must immediately stop using our platform.
We may update these Rules at any time to reflect regulatory changes, technological updates or improvements to customer service. When changes are material we will notify players through account messages or visible notices on the site. Continued use after notice constitutes acceptance of the updated Rules.
Participation on The Pokies 114 is permitted only if you meet all applicable legal requirements.
We reserve the right to request proof of age, identity or residence at any time. Access to services may be restricted until satisfactory verification is provided.
When you sign up with The Pokies 114, you will provide personal information including your full name, date of birth, email address and contact phone number. This information must be accurate and up-to-date. False or misleading information is grounds for account suspension and forfeiture of funds.
We conduct Know Your Customer (KYC) checks to comply with anti-money laundering and consumer protection laws. Based on our testing of the verification workflow, the process is typically completed within 24 to 72 hours when clear documentation is provided.
| Document Type | Examples | Purpose |
|---|---|---|
| Identity | Passport, National ID, Driver's Licence | Confirm name and date of birth |
| Address | Utility bill, Bank statement (issued within 3 months) | Confirm residence |
| Payment Proof | Copy of card (first 6 and last 4 digits visible), Bank transfer receipt | Verify funding method |
Failure to provide requested documentation will result in account limitations, withheld payouts or account closure.
We accept a range of deposit methods. Deposits generally appear in your account once the external payment provider confirms the transfer. From our experience testing common methods:
Deposit limits may apply per transaction, per day or per account and are displayed in the payment section. You may also set personal deposit limits in your account settings for safer play.
We aim to process withdrawal requests promptly. In our tests, the initial processing time for approved withdrawals ranged from same-day to 3 business days depending on verification status and method. Once we release funds, the time to reach your financial institution varies by provider.
| Payment Method | Typical Wager Requirement | Estimated Processing Time (after approval) |
|---|---|---|
| PayID | 1x of deposit amount | Same day to 24 hours |
| Credit / Debit Card | 3x of deposit amount | 1–5 business days |
| Other Methods | Varies by method | 1–7 business days |
We may require additional identity checks for withdrawals. We do not charge withdrawal fees, but intermediary banks or payment providers may apply fees.
Bonuses and promotions are governed by their own specific terms in addition to these Rules. Our testing has shown that bonus wagering requirements and eligible games are strictly enforced to protect both the player and the integrity of offers.
We regularly audit bonus redemptions and use automated and manual systems to detect irregular patterns. Our results show that these processes are effective in maintaining fair play across the site.
To protect players and the platform we strictly prohibit the following activities:
If we suspect prohibited conduct, we will suspend affected accounts, withhold funds and may refer cases to law enforcement. We reserve the right to void winnings obtained through prohibited conduct.
Games on The Pokies 114 are regularly tested for fairness and technical reliability. In the unlikely event of a malfunction:
Players must not deliberately take advantage of a malfunction. Doing so may result in penalties, including account closure and forfeiture of winnings.
The Pokies 114 is committed to promoting responsible gambling. We provide tools to help you control your play and support resources if gambling becomes a problem. From our own review of support interactions, we find that early intervention through limits and time-outs reduces harm and improves long-term player satisfaction.
We comply with anti-money laundering (AML) and counter-terrorist financing obligations. This includes transaction monitoring, verification of source of funds and reporting suspicious activity to relevant authorities. If we identify unusual activity, we may restrict account activity and request further information.
We collect and process personal data necessary to operate the platform, perform KYC checks and provide customer service. Our privacy practices are documented in our Privacy Policy. We implement technical and organisational measures to keep your data secure.
Players are responsible for any taxes due under their local laws with respect to winnings. The Pokies 114 is not responsible for tax liabilities arising from your play. We are not a financial institution: accounts do not accrue interest and currency conversion services are not provided unless explicitly stated.
If you have a complaint, contact our customer support team via the channels provided in your account. We investigate disputes objectively and respond within reasonable timeframes. If a dispute cannot be resolved directly, there may be options for escalation to a designated independent body as described in our site policies.
We may suspend, restrict or close accounts and withhold funds if there is reasonable suspicion of a breach of these Rules or illegal activity. Examples include fraud, bonus abuse, collusion or identity misrepresentation. Our enforcement actions may include account closure, cancellation of bets and forfeiture of winnings. Criminal referrals will be made where appropriate.
When we identify potential issues we follow a consistent investigative process:
From our experience handling cases, transparent communication and timely evidence provided by players often leads to faster resolution.
We will send important notices to the email address and phone number you provide. You must keep contact details current to ensure you receive such messages. Notices delivered through account messages or posted on the site are considered effective communications.
Some services may be provided by third parties. We are not responsible for third-party terms, privacy practices or service interruptions. Use third-party services at your own risk.
These Rules are governed by the legal framework applicable to our operations. Where relevant, disputes may be subject to binding processes described in our terms and policies. If you are uncertain about the legal status of online gambling in your jurisdiction, you must seek independent advice prior to playing.
Protect your account by using a strong unique password and enabling any available two-factor authentication. Do not share account credentials. If you suspect unauthorised access contact support immediately. We are not liable for losses resulting from compromised account credentials when reasonable security practices were not followed by the player.
| Topic | Key Point |
|---|---|
| Age & Eligibility | Must be of legal age and in permitted jurisdiction. |
| Account | One account per player unless expressly permitted. |
| Deposits | Use your own payment methods; limits apply. |
| Withdrawals | May be subject to wagering requirements and KYC checks. |
| Bonuses | Subject to specific terms; abuse leads to forfeiture. |
| Misconduct | Automation, collusion and fraud are prohibited and enforced. |
We ran multiple real-world tests across registration, KYC and cashout to create these answers. Your experience may vary depending on documentation quality and payment providers.
For account, payment or policy questions contact our support team using the methods provided on the site. When contacting us include your account ID and clear details of your query. Our team follows privacy-compliant procedures and will request identification where needed to act on your behalf.
We designed these Rules to be transparent, fair and protective of both players and the platform. Our internal audits and user tests consistently show that clear communication, prompt KYC processing and responsible gambling tools lead to better outcomes for players. If you are unsure about any rule or need assistance, reach out — we are here to help and to maintain a trustworthy gaming environment.
These Rules are effective as of the date displayed on the site. Continued use of The Pokies 114 constitutes acceptance. Thank you for playing responsibly.
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